A law firm answering service built for intake and routing
24/7 answering, conflict checks, and routing to the right attorney, with overflow coverage that never drops a call when reception is slammed.
A multi-attorney firm has a different problem than a solo: routing the right matter to the right attorney, and covering overflow when the front desk is slammed, on top of answering. Vetted Cases answers every call, runs a conflict check, captures structured intake, and routes or books by practice area, so no lead is dropped at the busiest moments.
Answering, routing, and overflow in one
Matters are captured by practice area and routed or booked to the correct attorney, not dumped in one shared inbox.
When every line at reception is busy, Vanessa answers the rest, so peak hours stop leaking leads.
The adverse party is noted for your conflict check before facts, consistently, across every intake the firm takes.
Each call becomes a clean record in your case management, ready for the assigned attorney.
A call, sent to the right desk
Vanessa identifies the matter type so it reaches the attorney who handles it, not a shared inbox.
When reception is slammed, every extra line is answered instead of dropped to voicemail.
The adverse party is noted for your conflict check and the matter syncs to your case system as a clean record.
Vetted Cases vs reception plus voicemail
One build, one flat monthly fee
Each tier includes talk time; the difference is scope, volume, and workflow depth.
No per-call fees, and we never drop or block a call. Go past your bundle and overage is a flat $0.15 a minute. Answered within two rings, or that month is on us. Full detail on the pricing page.
Law firm answering services, answered
How is this different from a solo attorney answering service?+
The job is routing and overflow, on top of pickup. A multi-attorney firm needs matters sent to the right attorney by practice area and coverage when reception is slammed, which Vetted Cases handles on every call.
Can it route by practice area or attorney?+
Yes. Intake is captured and routed or booked based on the matter, so the right attorney gets the right case.
Does it replace our receptionist?+
It does not have to. Many firms use it as overflow and after-hours coverage so the front desk is never the reason a lead is lost.
What does it cost?+
Pricing starts with a build from $5,000 plus $250 a month, with no per-call charges. Multi-location firms scale to a higher tier.
Hear Vanessa handle a representative intake call.
Bring your current overflow process; we'll compare each handoff with the live demo.
Book the 20-minute demo →