Why a PI firm needs more than a generic AI receptionist
General-purpose AI receptionists answer phones for any business. A personal injury firm needs a conflict check before case facts, a privilege-aware architecture, a no-legal-advice guardrail, and a human attorney in the loop.
A general-purpose receptionist may answer and take a message. A personal-injury firm should also verify the conflict-screening sequence, no-legal-advice rules, data terms, routing, and attorney review before choosing a service.
Four requirements to verify before choosing a service
Vetted Cases notes the adverse party before detailed intake and follows the firm's configured conflict-screening sequence.
No training on your data and short retention, with firm-specific isolation and redaction configured and validated during the signed implementation. Compare each provider's contract, retention terms, and implementation controls.
Vanessa follows a firm-approved intake-only rule: gather information, route or book, and do not give legal advice.
Every matter is reviewed by the firm's lawyer, and AI summaries are labeled unverified for attorney confirmation.
Vetted Cases vs a generic AI receptionist
One build, one flat monthly fee, no per-call charges
No per-call fee. Included minutes, then $0.15/min. Answered within two rings, or that month is on us. Full detail on the pricing page.
PI firm vs generic AI, answered
Can a generic AI receptionist work for a law firm?+
It may be able to answer and take a message. A firm should also verify conflict screening, no-legal-advice rules, data handling, routing, and attorney review.
What makes Vetted Cases different?+
It is built for personal injury intake specifically: conflict check before case facts, PI-specific qualification, data handling designed for firm-directed intake, and a human attorney reviewing every matter.
Is a specialized tool worth the difference?+
The right comparison is the signed scope: intake questions, conflict workflow, data terms, routing, human review, and price.
What does it cost?+
Pricing starts with a build from $5,000 plus $250 a month, with no per-call charges.
Related guides
How Vanessa answers, qualifies, and warm-transfers.
The architecture that keeps intake confidential.
Why fast, consistent PI intake matters.
The other comparison: AI versus people.
Hear Vanessa handle a representative intake call.
Hear Vanessa and a general-purpose receptionist path handle the same injury scenario.
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